Measuring impact of the Patient Affairs function

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Goal

Defining relevant, measurable and strategy-aligned KPIs to assess the performance, value & impact of the Patient Affairs function’s internal cross-functional work and external collaboration with patient communities.

Approach

Design KPI framework

Align on key value drivers and potential metrics for the function and summarize into a KPI framework

Gather data

Identify different internal & external audiences & approach to assess the function’s performance

Analyze results

Create KPI dashboard and develop recommendations for areas of improvement

  • KPI dashboard and benchmark established for the Patient Affairs function
  • Specific guidance on where and how to improve based on KPI results
  • Demonstrated tangible impact delivered by Patient Affairs to internal & external audiences
Early and systematic patient engagement and quality of patient insights

Contact our experts

Meike Wenzel

Meike Wenzel

Partner

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Merlin Williams

Merlin Williams

Manager

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Learn more about our service

Patient Affairs

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