Measuring impact of the Patient Advocacy function

Measuring impact of the patient advocacy function_560x400.jpg

Goal

Defining relevant, measurable and strategy-aligned KPIs to assess the performance, value & impact of the Patient Advocacy function’s internal cross-functional work and external collaboration with patient communities.

Approach

Design KPI framework

Align on key value drivers and potential metrics for the function and summarize into a KPI framework

Gather data

Identify different internal & external audiences & approach to assess the function’s performance

Analyze results

Create KPI dashboard and develop recommendations for areas of improvement

  • KPI dashboard and benchmark established for the Patient Advocacy function
  • Specific guidance on where and how to improve based on KPI results
  • Demonstrated tangible impact delivered by Patient Advocacy to internal & external audiences
Early and systematic patient engagement and quality of patient insights

Contact our experts

Meike Wenzel

Meike Wenzel

Partner

mail_icon linkedin_icon
Merlin Williams

Merlin Williams

Manager

mail_icon linkedin_icon

Learn more about our service

Patient Advocacy

We use cookies to ensure we give you the best experience on our website. Detailed information on the use of cookies, and how you can disable them, is provided in our Privacy Policy. By using this site or clicking on "OK", you consent to the use of cookies.

OK